Instead of piecing together who the next guest is — Kinaro already knows, and recommends the next move.
Kinaro sits beside your PMS as a smart panel. It spots the reservation open on your screen, surfaces what matters about the guest — and drafts the next action. The AI recommends, the team decides, the manager approves — without replacing a single existing system.
A hotel’s problem isn’t a shortage of systems — it’s consistent execution in the moment of truth.
Guest context is scattered across the PMS, the POS, sticky notes, messages and someone’s memory. The moment a guest reaches the desk, the front-desk agent has to assemble the whole picture alone — fast, without missing anything, and without it slipping between shifts.
Without Kinaro
- Staff hop between screens and notes just to figure out who’s in front of them.
- Upsells, late checkouts and open balances get missed in the moment.
- Every shift handles the same situation differently.
With Kinaro
- Everything that matters about the guest appears at once, right beside the PMS.
- The right opportunity and the right action surface at the right moment.
- The same service standard on every shift — and it’s logged.
One layer. Three steps. No blind automation.
Recognizes the guest
The moment a reservation opens in the PMS, Kinaro pulls everything that matters about the guest into one place — returning VIP, open balance, special requests, policy exceptions.
Drafts the next action
A talk track, an upsell offer, a policy reminder or a way to handle an exception — tailored to this guest and this moment, ready to send in one click.
Human oversight, everything logged
No meaningful action happens without explicit approval. Every recommendation, approval and action is written to a transparent, auditable log.
The same companion — from arrival to shift handover.
What it looks like at the desk.
Returning guest
Dana R., 3rd stay — last visit she flagged street noise in room 204.
Assign a quiet courtyard room and send a short welcome note. Draft ready.
Needs manager approval
Anniversary guest, room not ready yet. A 15% upgrade discount would recover the stay — but hotel policy caps front-desk discounts at 10%.
Kinaro sends the request to the duty manager on Telegram and holds the offer until they approve — nothing happens without sign-off.
Check-out
A ₪180 restaurant charge from last night isn’t on the folio yet.
Settle the balance before the guest leaves the desk.
Late checkout
Room 312 has no arrival until tomorrow.
Late checkout until 14:00 is safe — confirm it to the guest.
Control — not another dashboard.
The same layer, from the management side
The companion that helps the front desk is the same one that gives the manager control: a daily snapshot, approvals in one place, and consistency across shifts — in the panel or straight to Telegram.
- Morning report: arrivals, departures, occupancy, exceptions and open tasks.
- Approvals inbox — approve, reject or edit in one tap.
- Alerts on revenue opportunities and service risks.
- Spot policy gaps and keep consistency across staff and shifts.
What Kinaro is
- An operational companion that lives beside your existing hotel systems.
- A working tool — for the front-desk team and the manager alike.
- A gradual, controlled and safe way to bring AI into operations.
What Kinaro isn’t
- Not a replacement for your PMS or your people.
- Not a chatbot, and not another dashboard.
- It won’t take a sensitive action without explicit approval.
Be among the first hotels to run Kinaro.
A small group of independent and boutique hotels is joining now as pioneers — installing Kinaro beside their PMS, and shaping the product with us.